Can I Return My Item?
If the below return policy guidelines are met, full-priced items can be returned for a full refund. Please see the "How Do I Start A Return" section below to initiate a return.
Returns from Flash Sales are for store credit only as long as the return timeline is followed. We will not make exceptions to this policy.
Items from our sale section are only eligible for store credit; no refunds will be given for sale items. No exceptions.
Items purchased from the All Things Bell: Sample Sale section are marked final sale.
Final sale items cannot be returned for a refund, store credit or exchanged. No exceptions.
All items are shipped with a tag that reads the following: THIS ITEM CANNOT BE RETURNED OR EXCHANGED IF THIS TAGGED IS REMOVED. Once this tag has been removed, the item is not returnable or exchangeable.
All returns during a Buy One Get One (BOGO) sale qualify for store credit only. When purchasing items as part of a Buy One Get One promotion, the promotional discount is based on the lowest priced item, then applied to each item proportionately. If you choose to return any of the items, your credit will be reduced to the discounted amount for each item.
Full price items purchased during holiday sales will qualify for store credit only if the outlined timeline guidelines are followed. Items from the sale section and final sale section will be final sale. If you are unsure about our policies, please email firstname.lastname@example.org.
Bedding is to be returned at the customer’s expense.
Items must be received in new, unworn condition with original tags attached. Items that appear to have been worn or in used condition cannot be returned. No exceptions.
You have 24 hours from the time your package is delivered to notify us via email (email@example.com) of any damages.
Can I Return An Item I Bought In-Store?
You have 7 days of the receipt purchase date to make an exchange or return for store credit. Items purchased in-store must be returned in-store for store credit only. We will not provide return labels for in-store purchases. There are no refunds on in-store purchases. All sale items purchased in-store are final sale.
Can I Return A Special Order?
Special Order items take 2-3 weeks to arrive, cannot be returned, cannot be purchased with store credit or gift cards, and are full price. Special Orders are final sale. No returns or exchanges will be accepted for special order items.
Can I Exchange An Item?
We are unable to accommodate direct exchanges. However, if you would like to exchange, please return your order and place a new one.
When Will My Order Ship?
Orders will not ship same day. Please allow 1-2 days for orders to be processed and packed. If you select an express shipping method, the order will ship in 1-2 days. No orders ship on the weekends. Please visit the "shipping" section on our website for more details.
How Do I Start A Return?
For A Full Refund: Please utilize our online RETURN PORTAL, https://www.aliciabell.com/a/returns , within 7 days of delivery (the delivery day being day one). Additionally, please postmark the item within 7 days of delivery (the delivery day being day one & weekends are not included in the 7 days to postmark). To qualify for a full refund, the label must be generated within our returns portal within 7 days (the delivery day being day one) and postmarked within 7 days of delivery (the delivery day being day one & weekends are not included in the 7 days to postmark). We do not make exceptions to this policy.
For Store Credit: Please utilize our online RETURN PORTAL, https://www.aliciabell.com/a/returns , within 7 days of delivery (the delivery day being day one). Please postmark the item within 8-14 days of delivery (the delivery day being day one & weekends are not included in the 7 days to postmark). To qualify for store credit, the label must be generated within our returns portal within 7 days (the delivery day being day one) and postmarked within 8-14 days of delivery (the delivery day being day one & weekends are not included in the 7 days to postmark). We do not make exceptions to this policy.
Returns postmarked after 14 days will be returned to the customer at the customer's expense.
We are happy to return full-priced items for a refund in the original form of payment (following the rules stated above) less $12 for the return shipping for all orders purchased in the USA. If you have an International order, please keep scrolling for information on International shipping and returns.
We are happy to issue store credit for items purchased on sale (following the rules stated above) less $12 for the return shipping for all orders purchased in the USA. If you have an International order, please keep scrolling for information on International shipping and returns.
How Do I Pack My Return?
Returns must be sent back in the packaging we provide in the shipment. If you do not use our pack to make the return, you will be charged $30-$50 for the return shipping fee.
How Does Store Credit Work?
Please allow 7-10 business days for your return to be processed. Store credit will be emailed to you in the form of a gift card. Please check your spam folder for these emails. If you do not receive your store credit email 7-10 business days from your return’s delivery, please email us at firstname.lastname@example.org.
Store credit cannot be used towards the purchase of custom/special orders.
Can I cancel an order?
There is a restocking fee of $20 if you place an order and then cancel it before it ships. Please email email@example.com to cancel an order.
How Do I Return an International Order?
A pre-paid label will be provided to you via our online returns portal for all orders within the USA. We do not provide shipping labels for International orders. Customers will need to send the order back to us via their preferred carrier and provide a tracking number for all international orders.
Can I use my own shipping service?
If you elect to use your own shipping service, we require an RA number on the outside of the package, and your tracking number must be emailed to us. Contact firstname.lastname@example.org for an RA number. Alicia Bell will not credit customers back if they ship a return on their own without using our return portal.
If the package is lost, we require the tracking number to locate it and process the return. Until the refund confirmation email is received, please keep the tracking number on record until the refund confirmation email is received. If your package gets lost and we do not have a valid tracking number, no refund or store credit will be issued.
Can I return bedding?
Bedding is to be returned at the customer's expense.
Please note that bedding purchases do not qualify for free shipping and $10 economy due to their size. Comforter purchases incur a shipping fee of $50, which can be purchased at checkout; shams cost $15 to ship.
What if My Package Is Lost?
Alicia Bell LTD is not responsible for any lost, damaged or stolen packages.
Free Shipping Returns:
During free shipping promotions, if your return brings your total below $250, a $10 shipping fee will apply, and we will deduct $10 when we process your refund or store credit.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements. If this happens, the order will be sent back at the customer's expense. Once an email notification is sent regarding a denied return, the customer has 5 business days to purchase a label to have the items shipped back.
We are unable to offer price adjustments on any purchases.
Alicia Bell Ltd. reserves the right to refuse transactions, assess fees, and close accounts based on order or returns behavior.
In the event we suspect that any customer is using the site to perpetuate fraud, or taking advantage of the return policy, we have the right to refuse a return, or refuse to process a refund, or opt to provide a store credit.
Please email email@example.com with additional questions. Please note we operate 8:00 AM to 5:00 PM EST Monday – Friday. If you email Friday after 5:00 PM EST, you will not receive a reply until the following business day.