Exchanges will be processed the same as our returns.
If you need to exchange a product, our customer service team is happy to help.
Please email firstname.lastname@example.org to obtain a return authorization number within 7 days of delivery. Please allow 1 business day for some to get back to you. If you email on a Friday you will not hear back from us until Monday.
The return/ exchange needs to be sent back and postmarked within 7 days of delivery for a full refund. FACE MASKS are not returnable or exchangeable.
Any return for an exchange that is not sent back within 7 days of delivery will be given store credit. RETURNS/ exchanges MUST BE SENT BACK in the PACKAGING FEDEX PACK we provide in the shipment. If you do not use our FEDEX pack to make the return you will be charged $30-$50 for the return shipping FEE.
If your return/ exchange is postmarked within 8-14 days after delivery date you will be given store credit.
Any return for an exchange received after 14 days will be returned to sender at Customers expense and no store credit will be given.
Items from the SALE section are only eligible for store credit, no refunds will be given for sale items.
We are happy to return full priced items for a refund in the original form of payment (following the rules stated above) less $12 for the return shipping for all orders purchased in the USA. International orders are responsible for shipping order back to us.
During FREE shipping promotions if your return brings your total below $100 then the $8 shipping fee will apply and we will deduct $8 when we process you refund or store credit.
For all orders within the USA a pre paid label will be emailed to you for your convenience. We do not provide shipping labels for International orders. For all International orders you will need to send the order back to us and provide a tracking number.
If you elect to use your own shipping service, we require an RA number on the outside of the package and your tracking number must be emailed to us. (Contact email@example.com for RA number.)
In the event the package is lost, we require the tracking number to locate it and process the return. Please keep tracking number on record until the refund confirmation email is received. If your package gets lost and we do not have a valid tracking number no refund or store credit will be issued.
Returns/ exchanges without valid authorization will be refused and no credit will be issued.
Items must be received in NEW, UNWORN condition with original tags attached. Items that appear to have been worn or in used condition cannot be returned or exchanged.
We will send you a coupon code for the returned order minus the return shipping fee. You can then process a new order using the coupon code to purchase the new item you wanted in exchange.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements. If this happens the order will be sent back at customers expense.
Please allow up to 7 days for the refund/ exchange to be processed.
Store Credits can only be used once and will not be reissued in the event of a return.
We are unable to offer price adjustments on any purchases.
Alicia Bell Ltd. reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
To check on you order status please email firstname.lastname@example.org