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RETURN POLICY and SHIPPING POLICIES

If you need to return a product, our customer service team is happy to help.  

 

Please email shop@aliciabell.com to obtain a return authorization number within 7 days of delivery. Please allow 1 business day for some to get back to you.  If you email on a Friday you will not hear back from us until Monday. 

The return needs to be sent back and postmarked within 7 days of delivery for a full refund. FACE MASKS are not returnable.

Any return that is not sent back within 7 days of delivery will be given store credit. RETURNS MUST BE SENT BACK in the PACKAGING FEDEX PACK we provide in the shipment.  If you do not use our FEDEX pack to make the return you will be charged $30-$50 for the return shipping FEE.

If your returns is postmarked within 8-14 days after delivery date you will be given store credit.

Any return received after 14 days will be returned to sender at Customers expense and no store credit will be given.
 

Items from the SALE section are only eligible for store credit, no refunds will be given for sale items.

 

We are happy to return full priced items for a refund in the original form of payment (following the rules stated above) less $12 for the return shipping for all orders purchased in the USA.  International orders are responsible for shipping order back to us.

 

ALSO

During FREE shipping promotions if your return brings your total below $100 then the $8 shipping fee will apply and we will deduct $8 when we process you refund or store credit.

For all orders within the USA a pre paid label will be emailed to you for your convenience.  We do not provide shipping labels for International orders. For all International orders you will need to send the order back to us and provide a tracking number.

 

If you elect to use your own shipping service, we require an RA number on the outside of the package and your tracking number must be emailed to us. (Contact shop@aliciabell.com for RA number.)

In the event the package is lost, we require the tracking number to locate it and process the return. Please keep tracking number on record until the refund confirmation email is received. If your package gets lost and we do not have a valid tracking number no refund or store credit will be issued.

 

Returns without valid authorization will be refused and no credit will be issued.
 

Items must be received in NEW, UNWORN condition with original tags attached.  Items that appear to have been worn or in used condition cannot be returned.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements. If this happens the order will be sent back at customers expense.

 

  Please allow up to 7 days for the refund to be processed. 

 

Store Credits can only be used once and will not be reissued in the event of a return.

 

We are unable to offer price adjustments on any purchases.

 

Alicia Bell Ltd. reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
 

To check on you order status please email shop@aliciabell.com

 

SHIPPING 

 

We ship with FEDEX only-- WE CAN NOT SHIP PO BOXES.

We only Insure packages if you click the shipping for "2nd day Insured" which costs $15.

You can also choose "Direct Signature Required- 2nd day"  which means the person who's name is on the box must be present to sign for it or it will not be delivered. 

If a package can not be delivered for any reason and needs to be re routed then a new shipping fee of $25 will be charged to the customer.  If you need your package to be rerouted to a different address other than what was submited on the order then a new shipping fee of $25 will be charged to the customer. 

Shipping is a Flat fee of $8 and is not insured to any location in the United States except Hawaii and Alaska.  

Shipping to Hawaii and Alaska is a flat fee of $15.00 and ships by FEDEX.

 

We offer Overnight shipping.  Please allow 1-2 days for your order to be processed and shipped.  If you select overnight shipping  at checkout it will ship the next business day.  Reaching you two days later from the date of order (Monday through Friday).

Shipping outside the US is flat fee of $75.00 and customs and duties taxes will be paid by customer not by Alicia Bell Ltd.

 

If you don’t receive your package please email shop@aliciabell.com and we will make sure you have the correct tracking information.

 

Alicia Bell LTD is not responsible for any lost damaged or stolen packages. If you do not choose to Insure your package we will not be able to submit any claims through fedex. If you have insured your package and it gets lost we can file a claim on your behalf but Fedex will decide all claim outcomes at their discretion.

 

© 2014 by Alicia Bell Ltd.                                                                                      Shipping Policy