Thank you for shopping with us!

Your order will be shipped and a tracking number will be emailed to you. Orders will not ship same day. Please allow 1-7 days for orders to be processed and packed. If you select an express shipping method, the order will ship in 1-7 days. No orders ship on the weekends. Please contact us at hello@aliciabell.com with any questions or if you do not receive the tracking number.

Please also refer to our Return and Shipping Policies below:

RETURN POLICY and SHIPPING POLICIES

​If you need to return a product, our customer service team is happy to help.  

Please utilize our return portal on our website to request a return and obtain a return label.

For A Full Refund: Please utilize our online RETURN PORTAL, https://www.aliciabell.com/a/returns , within 7 days of delivery (the delivery day being day one). Additionally, please postmark the item within 7 days of delivery (the delivery day being day one & weekends are not included in the 7 days to postmark). To qualify for a full refund, the label must be generated within our returns portal within 7 days (the delivery day being day one) and postmarked within 7 days of delivery (the delivery day being day one & weekends are not included in the 7 days to postmark). We do not make exceptions to this policy.

For Store Credit: Please utilize our online RETURN PORTAL, https://www.aliciabell.com/a/returns , within 7 days of delivery (the delivery day being day one). Please postmark the item within 8-14 days of delivery (the delivery day being day one & weekends are not included in the 7 days to postmark). To qualify for store credit, the label must be generated within our returns portal within 7 days (the delivery day being day one) and postmarked within 8-14 days of delivery (the delivery day being day one & weekends are not included in the 7 days to postmark). We do not make exceptions to this policy.

Returns postmarked after 14 days will be returned to the customer at the customer's expense.
 

Items from the SALE section are only eligible for store credit, no refunds will be given for sale items.

 We are happy to return full priced items for a refund in the original form of payment (following the rules stated above) less $12 for the return shipping.

Alicia Bell LTD is not responsible for any lost, damaged or stolen packages. If you do not choose to insure your package, we will not be able to submit any claims through UPS/ USPS. If you have insured your package and it gets lost we can file a claim on your behalf but UPS/ USPS will decide all claim outcomes at their discretion.

Items must be received in NEW, UNWORN condition with original tags attached. Items that appear to have been worn or in used condition cannot be returned.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

Please allow up to 7 days for the refund to be processed. 

We are unable to offer price adjustments on any purchases.

 Alicia Bell Ltd. reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

 To check on you order status please email hello@aliciabell.com

​SHIPPING 

We ship with UPS and USPS only

​We only Insure packages if you click the shipping for "2nd day Insured" which costs $15.

You can also choose "Direct Signature Required- 2nd day"  which means the person who's name is on the box must be present to sign for it or it will not be delivered.

​Shipping is a Flat fee of $10 and is not insured for orders under $250 to any location in the United States except Hawaii and Alaska. 

 We offer Overnight shipping.  Please allow 1-2 days for your order to be processed and shipped.  If you select overnight shipping at checkout it will ship the next business day.  Reaching you two days later from the date of order (Monday through Friday).​

Shipping outside the US is flat fee of $75.00 and customs and duties taxes will be paid by customer not by Alicia Bell Ltd.

If you don’t receive your package please email hello@aliciabell.com and we will make sure you have the correct tracking information.

Alicia Bell LTD is not responsible for any lost damaged or stolen packages that note delivery confirmation to the correct shipping address. If you do not choose to Insure your package we will not be able to submit any claims.