© 2014 by Alicia Bell Ltd.                                                                                                                   

Your order will be shipped out shortly

Any questions? Get in touch through our contact page

 

RETURN POLICY (effective 3/7/19)-

If you need to return a product, our customer service team is happy to help.  

 

Please email shop@aliciabell.com to obtain a return authorization number within 7 days of delivery.

The return needs to be sent back and postmarked within 7 days of delivery for a full refund.

Any return that is not sent back within 7 days of delivery will be given store credit.

If your returns is postmarked within 8-14 days after delivery date you will be given store credit.

Any return received after 14 days will be returned to sender and no store credit will be given.
 

Items from the SALE section are only eligible for store credit, no refunds will be given for sale items.

 

We are happy to return full priced items for a refund in the original form of payment (following the rules stated above) less $12 for the return shipping.

A pre paid label will be emailed to you for your convenience.  

 

If you elect to use your own shipping service, we require an RA number on the outside of the package and your tracking number must be emailed to us. (Contact shop@aliciabell.com for RA number.)

In the event the package is lost, we require the tracking number to locate it and process the return. Please keep tracking number on record until the refund confirmation email is received. If your package gets lost and we do not have a valid tracking number no refund or store credit will be issued.

 

Returns without valid authorization will be refused and no credit will be issued.
 

Items must be received in NEW, UNWORN condition with original tags attached.  Items that appear to have been worn or in used condition cannot be returned.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

 

  Please allow up to 7 days for the refund to be processed. 

 

Store Credits can only be used once and will not be reissued in the event of a return.

 

We are unable to offer price adjustments on any purchases.

 

Alicia Bell Ltd. reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
 

To check on you order status please email shop@aliciabell.com

 

​ SHIPPING -

 

Shipping is a Flat fee of $8.00 to any location in the United States except Hawaii and Alaska.

Shipping to Hawaii and Alaska is a flat fee of $15.00 and ships by USPS.

Shipping outside the US is flat fee of $50.00 and customs and duties taxes will be paid by customer not by Alicia Bell Ltd.

 

If you don’t receive your package please email Shop@aliciabell.com and we will make sure you have correct tracking information.

 

Alicia Bell LTD is not responsible for any lost or stolen packages shipped without signature required and that note delivery confirmation to the correct shipping address. 

 

PREVIOUS RETURN POLICY-

If you need to return a product, our customer service team is happy to help.  Please email shop@aliciabell.com to obtain a return authorization number within 7 days of receipt of the order. Returns without valid authorization will be refused and no credit will be issued.

We are happy to return full priced items for a refund in the original form of payment less $12 for the return shipping. A pre paid label will be emailed to you for your convenience.  Items must be received in NEW, UNWORN condition with original tags attached.  Items that appear to have been worn or in used condition cannot be returned and returns that are postmarked beyond 7 days will be denied.

  Please allow up to 7 days for the refund to be processed. 

 

Items from the SALE section can only be exchanged unworn, unlaundered within 7 days of delivery.

To check on you order status please email shop@aliciabell.com

Shipping is a Flat fee of $8.00 to any location in the United States for fedex Ground except Hawaii.

Shipping to Hawaii is a flat fee of $15.00 and ships by USPS.

Shipping outside the US is flat fee of $50.00 and customes and duties taxes will be paid by customer not by Alicia Bell Ltd.